HBP Offer A Nationally Recognised Service For Support
Here at HBP, we are dedicated to providing the highest quality of support services in the UK. HBP Systems currently support over 500 companies nationwide and, based on our support services, were voted number 1 reseller in the north east in the Software Satisfaction Awards in 2007. We continually strive to meet our mission statement of maintaining and strengthening the company’s position of being a market leader in providing, installing and supporting computerised business solutions.
HBP Systems employ dedicated members of staff to project management and carry out regular account management visits to ensure that you are always completely satisfied with the service provided by HBP and identify areas where we could make our service even more efficient.
All members of our support teams are fully trained and accredited to provide top quality support in their area of expertise. Our staff attend regular update training to ensure their knowledge is constantly maintained and up-to-date, therefore always providing you with up-to-date support when you need it.
Project Management
At HBP, we understand the importance of planning and organisation when implementing a new system, whether that be an accounts solution, multi-user network or retail solution, that’s why we employ dedicated project and installations teams to implement and coordinate the project from start to finish, ensuring everything runs smoothly and efficiently.
Our teams are made up of Microsoft and Novell accredited engineers to install all networks and hardware, and qualified project managers to coordinate the installation. This combination of experts gives you the satisfaction of knowing that all stages of implementation are being handled by a qualified and highly experienced team of professionals.
Our installation engineers are responsible for the following:
- Pre-Sales Network Consultancy
- Facilities Management
- Cabling Survey
- Hardware Configurations and Installation
- Operating System Configurations, Installation and Training
Our project managers are responsible for:
- Pre-installation Site Survey
- Application Software Implementation
- Training and Consultancy
- Bespoke Amendments & Additions
- Regular Project Reviews
- Data Conversion Routines
- Post-installation Site Survey
- Regular Account Management Visits Thereafter
With HBP, implementing a new system doesn’t have to be a stressful time, because of our dedicated teams you can relax and have the peace of mind that the implementation is under control by a team of professionals. Our installation projects are always planned and documented and you are continually kept up-to-date throughout the installation. After the installation a full review is carried out by dedicated account managers to ensure total satisfaction.