Home » About HBP » Meet the Team

Best Today,
Better Tomorrow

In everything we do, we strive to be the best that we can be; whilst constantly reviewing and improving, so that we can be better in the future. Our ‘Best today, Better tomorrow’ mission, is contributed to by every member of staff across the business, no matter what their role.

Management Team

john hbp

John Anderton

Operations Manager

John and his team provide a central point of liaison for all customer projects. Coordinating all internal teams and necessary paperwork, John oversees the smooth running and deployment of projects. Keeping our customers in the loop and updated with project progress is paramount to our outstanding customer service.

Rachelle Gray

Technical Services Manager

Rachelle heads up the support and installations side of our business by managing the IT and software support teams. She aims to ensure that our service level agreement is met and that we are constantly looking to offer the best service possible as well as working closely with Tony to develop our offering in the future.

Jo Benson

Software Support Team Leader

Similar to Ryan, Jo’s position oversees the Software Support teams. Her knowledge and experience in supporting accounts software makes her perfectly positioned to mentor and coach her team. Her time in her role makes Jo one of the most accomplished supporters in the UK.

Ryan Garlick

IT Support Team Leader

Ryan facilitates our award-winning IT Support team by monitoring and supporting our customer service goals whilst providing an escalation route for customer queries. Ryan gets involved in IT Support takeovers and handovers with the Ops team to provide a seamless transition for new and existing customers.

Matt Smith

Support Team Manager

Matt heads-up the EPOS and Connected Services support team. Maintaining our excellent customer service feedback record, Matt’s team offers our customers other benefits specific to their industries – such as Weekend Support for our EPOS customers, and more technical support and liaison for bespoke development and customisation requests.

Company Directors

Joanne hbp

Joanne Dixon

Managing Director

Joanne is responsible for the overall strategy of HBP Systems, ensuring that we achieve our overall vision, mission and goals as a company. She works closely with both the finance and sales teams to manage the key commercial drivers of the business.

phil hbp

Phil Denham

Commercial Director

Phil’s key responsibilities lie in the areas of sales and marketing, ensuring that we promote our wide range of products and services to local organisations. He also supports the sales and account management teams to help build long term relationships with our customers.

Lee Green

People Director

Lee is responsible for staff well-being and coaching at HBP, ensuring that all employees have the support to be the best they can possibly be. Lee’s one-to-one coaching is pivotal in our mission to achieve accreditation as a Times’ Top 100 Small Businesses To Work For.

tony hbp

Tony Pearson

Operations Director

Tony oversees all operational aspects of the business to make sure that our high levels of customer services are achieved at all times. With a strong focus on customer satisfaction, he develops our product strategy, the processes we use to deliver projects and looks to enhance the customer experience in all areas.