EPOS Software Support Analyst

About The HBP Group.

Right now, it’s an exciting time at HBP Systems as we seek to expand our Software Support Team. This is a great opportunity to join a growing, well-established business and progress your career. Specialising in EPOS and Tourist Attraction Software, HBP Systems, part of The HBP Group, are looking for an EPOS Software Support Analyst who is organised, trustworthy, reliable and passionate about making a difference within our organisation.

In this role you will be working within our existing Support Team to deliver excellent service to our customers by supporting their queries with using our software that is relied on by some one of the country’s best known tourist attractions such as Eden Project, Peppa Pig World and RAF Museum.

The Role
This role is based from our Peterborough office, supporting our customers remotely whilst we support you and your progression through training tracks suited to your personal development.

As well as working in a challenging and rewarding position within the company, you will be provided with an excellent salary package, training and development support as well as being part of our aim to reach The Top 100 Small Companies to Work For.

Responsibilities

Within this role some of the key things you will be responsible for are:

  • Meeting operational targets for response, resolution and updates
  • Helpdesk ticket management and logging
  • Excellent Customer service
  • Maintaining excellent communication and feedback
  • Continual training and improvements
  • Customer information maintenance
  • Industry & Product awareness and effects
  • Team communication

 

Knowledge & Experience (Required)

To be successful you will possess the following:

  • A passion for Continual Development
  • Strong IT Skills
  • At least 2 years’ experience on an IT or Software Service Desk

Working for HBP Systems

We believe our people are our most valuable asset, so we’re striving to be one of the top 100 small businesses to work for in the UK. Kamarin Computers will provide everything we can to keep you motivated and ensure you enjoy your working life.

  • We offer great benefits for this role, including:
  • 28-days’ annual holiday plus statutory holidays
  • Excellent training opportunities
  • Bi-Annual Staff Appreciation Parties
  • Funded Social Events
  • Lots of opportunities to support our House Charities
  • Staff discount scheme, and more!

Job Types: Full-time, Permanent

If you think that you could be our new EPOS Support Support Analyst then please email Karl Ashberry on kashberry@thehbpgroup.co.uk with your CV.

About HBP Systems

HBP Systems are part of The HBP Group of companies. We’re the number choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support, accounts software and epos solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency.

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