Group Head of IT Services Vacancy

The HBP Group are one of the leading providers of IT solutions and IT support to small and medium sized businesses in the UK. We work with some the biggest brands in the IT industry, including Microsoft, Sophos, WatchGuard and HP and pride ourselves on delivering exceptional service to our customers.

Due to the growth of our customer base we now have now created a new Group Head of IT Services position, based from either our Scunthorpe or Hull office, and are looking for a passionate IT expert to join our team who will head up the delivery of our IT services.

Our customers rely on us to keep their IT systems up and running at all times, to implement new IT solutions and to provide outstanding service and our new Group Head of IT Services will be responsible for managing and owning these customer journeys.

The successful candidate will join our existing management team and contribute towards the overall business strategy as well as leading the IT customer service and installations teams.

The Role

To be successful in this role you will need to be able to adapt to a variety of different challenges and opportunities, but some of the key areas you will focus on will be:

  • Managing the delivery of our IT support and IT installations services through our existing, highly skilled teams
  • Driving the strategy and managing the growth of our in-house data centre which provides hosting for small and medium sized businesses
  • Driving the cyber security strategy which we recommend to our customers
  • Inspiring your teams to deliver exceptional customer service at all times through your management style, training sessions one 121 coaching
  • Developing your own skills and knowledge with your personal development plan
  • Contributing to the success of the business and our overall strategy
  • Developing processes to ensure our high levels of services are met at all times by all members of your team
  • Keeping up to date with new technology trends, products and opportunities which could benefit the business and bringing your ideas to fruition


The Person

To be our successful in this role you will possess the following:

  • An extremely strong understanding of a wide range of IT solutions
  • At least 5 years experience in a similar role
  • A huge passion for all things technology related
  • A proven track record in a leadership position
  • A customer focused mindset with an understanding on the commercial impact of your decisions
  • Excellent written and verbal skills
  • Strong leadership skills and the ability to develop and inspire a team
  • Excellent vision for driving products to market


The Company

We believe that our people are our most valuable asset, so we’re striving to be one of the Sunday Times Top 100 Small Businesses to work for in the UK – a strategy that sits at the top of our business goals. As well as contributing to this goal through your own position, we will support you in your role with training, guidance and advice at all times to help you succeed and enjoy your working life with HBP.

We offer great benefits for this role, including:

  • 28-days’ annual holiday plus statutory holidays
  • Excellent training opportunities
  • Bi-Annual Staff Appreciation Parties
  • Funded Social Events
  • Lots of opportunities to support our House Charities
  • Staff discount scheme, and more!


If you think that you could be our new Group Head of IT Services then please email Tony Pearson on with your CV.

About HBP Systems

HBP Systems are part of The HBP Group of companies. We’re the number choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support, accounts software and epos solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency.

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