IT Field Engineer

About The HBP Group.

Within the HBP Group as an Award Winning IT Provider and Microsoft Gold Partner, we pride ourselves on offering Excellent Customer Service and IT Knowledge across a multitude of Services. One such service is our Proactive Essential Maintenance offering which was created to maintain our Customers IT Infrastructure. This uses a pre-agreed list of Health Checks & Updates which are delivered on a scheduled interval as well as using our skills and knowledge to work with our customers on internal IT Projects, Business changes and Future IT Plans.

We are looking for a Customer Service driven IT Professional to join our IT Team in delivering these Proactive services. The ideal candidate will be someone who enjoys working with customers to achieve a common goal and collaborating with other teams such as our IT Support Team & Account Management throughout. Having a passion for IT & Technology to help our customers realise the potential in their IT Systems.

This role is a mix of On site and Remote working with the majority of customer sites being within the radius of our Head office based in Scunthorpe and can be an Office based or Home base role when working remotely.

As well as working in a challenging and rewarding position within the company, you will be provided with an excellent salary package, training and development support as well as being part of our aim to reach The Sunday Times Top 100 Small Companies to Work For.

Responsibilities

Within this role some of the key things you will be responsible for are:

  • Remote & On Site Maintenance of Customer Infrastructure
  • Working with and updating Customers during their Proactive Maintenance to Manage and update their IT Systems and requirements
  • Working closely with the IT support desk to feedback site updates, planned Maintenance & support queries
  • Working closely with the Sales Team to support our Customers IT Strategy
  • Updating our internal Helpdesk software with accurate notes on changes and Visit details
  • Developing your own skills and knowledge with your personal development plan.
  • Contributing in Team Knowledge sharing, meetings & communication Streams

Knowledge & Experience (Required)

To be our successful IT Proactive Maintenance Engineer you will possess the following:

  • A huge passion for IT and technology.
  • Experience in a similar IT support role is essential.
  • Excellent knowledge of IT products including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions (Anti-Virus, Firewalls etc.),
  • Switches/Routers and Backup technology.
  • Strong organisation skills.
  • Excellent communication skills.
  • The ability to troubleshoot and solve problems quickly and efficiently.
  • At least 2x Microsoft (or equivalent) qualifications.

Working for HBP Systems

We believe our people are our most valuable asset, so we’re striving to be one of the top 100 small businesses to work for in the UK. HBP Systems will provide everything we can to keep you motivated and ensure you enjoy your working life.

  • We offer great benefits for this role, including:
  • 28-days’ annual holiday plus statutory holidays
  • Excellent training opportunities
  • Bi-Annual Staff Appreciation Parties
  • Funded Social Events
  • Lots of opportunities to support our House Charities
  • Staff discount scheme, and more!

Job Types: Full-time, Permanent

If you think that you could be our new IT Field Engineer then please email Rachelle Gray on rgray@thehbpgroup.co.uk with your CV.

About HBP Systems

HBP Systems are part of The HBP Group of companies. We’re the number choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support, accounts software and epos solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency.

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