Pegasus Support Analyst

Right now, it’s an exciting time at HBP as we seek to expand our Software Support Team.
This is a great opportunity to join a growing, well-established business and progress your career. Specialising in IT Solutions and Accounts Software, the HBP Group are looking for a Pegasus Support Analyst who is organised, trustworthy, reliable and passionate about making a difference within our organisation.

In this role you will be working within our existing Pegasus Support Team to deliver excellent service to our customers by supporting their queries with using Pegasus Software products such as Opera3, CIS and XRL.

The Role
This is a role that can be either Remote or Office Based joining many of our remote team across the country. For the right person, we also offer opportunities for cross training in the various Software and IT products we support as well as training tracks suited to your personal development.

As well as working in a challenging and rewarding position within the company, you will be provided with an excellent salary package, training and development support as well as being part of our aim to reach The Top 100 Small Companies to Work For.

Responsibilities

  • Meet operational targets for response, resolution and updates
  • Helpdesk ticket management and logging
  • Excellent Customer service
  • Maintain excellent communication and feedback
  • Continual training and improvements
  • Customer information maintenance
  • Industry & Product awareness and effects
  • Team communication

Knowledge & Experience (Required)

To be successful you will possess the following:

  • A passion for Continual Development
  • Fully accredited in Pegasus Opera3
  • Knowledge of VFP & SQL Queries
  • Strong IT Skills
  • At least 3 years’ experience on a Software Service Desk

Working for HBP Systems

We believe our people are our most valuable asset, so we’re striving to be one of the top 100 small businesses to work for in the UK. HBP Systems will provide everything we can to keep you motivated and ensure you enjoy your working life.

  • We offer great benefits for this role, including:
  • 28-days’ annual holiday plus statutory holidays
  • Excellent training opportunities
  • Bi-Annual Staff Appreciation Parties
  • Funded Social Events
  • Lots of opportunities to support our House Charities
  • Staff discount scheme, and more!

Job Types: Full-time, Permanent

If you think that you could be our new Pegasus Support Analyst then please email Rachelle Gray on rgray@thehbpgroup.co.uk with your CV.

About HBP Systems

HBP Systems are part of The HBP Group of companies. We’re the number choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support, accounts software and epos solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency.

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