HBP Group Receive the Halo ‘Reseller of The Year’ Award
Above: HBP Group’s Customer Experience Manager, Rachelle Gray, receiving the Halo ‘Reseller of The Year’ Award from Tom Monaghan, Halo Account Manager.
HBP Group begun working with Halo, previously known as Net Help Desk over two and half years ago when they were chosen to be implemented as our partner for customer service desk management. Halo provides us with a platform to deliver excellent customer support whilst increasing internal productivity.
This technology has allowed us to streamline our customer account management. HBP Group’s Customer Experience Manager, Rachelle Gray, commented “The Halo system has allowed us to completely change our processes to be fully customer centric. With Halo’s online portals for our customers to manage their own support tickets and the ease of sending the team customer feedback has revolutionised how our support team interacts with our valued customers”. Halo has helped us maintain our SLA to our customers meaning we can offer a 1-hour response time and an 8-hour fix time for our IT and Software products. This has led to a brilliant 97% customer retention rate and 99% customer satisfaction rating in 2019.
Tony Pearson, Operations Director at HBP Systems commented “I was so impressed by how the Halo platform allowed us to manage our customer’s accounts and take control of how we deliver them excellent service. After mentioning the solution to several customers at partner conferences we identified the need for some of our customers to adopt the software”. We believe in building and developing strong relationships with our suppliers and due to our internal success with the system, over past few years we have referred multiple customers to Halo.
Following its initial success, the product has now been rolled out across other areas of the HBP Group including our Operations Internal Support team. Find out more about our award-winning support services for IT and Software solutions.