Home » Events » Pegasus Refresher Course Part 3: Forgotten Functionality

I’m Going To Show You The Forgotten Functionality In Opera 3.

If you’re using Opera daily, you’ll get used to the operations and processes, as well as how you use them – but there could be a better way. Typically, you can get bogged down using it in the way that you know, and not utilising some of the functionality on offer.

On the Opera Support Desk, we get a lot of requests from customers who are getting frustrated – but the functionality they need already exists, they’ve either forgotten it or do not even know about it yet. In this webinar, we’ll revisit a list of under-utilised processes in a direct response to our customers’ support requests – so expand your knowledge of Opera and make your life easier with every day.

About The Webinar:

Rachelle Gray, Technical Services Manager at award-winning HBP Systems, is one of the country’s top leading Pegasus Support Specialists.

"Join me for my Pegasus Refresher Course where I will show you from a user’s perspective how to get the most out of your software, save time by automating regular procedures, and revisit vital areas of the system that are often overlooked. Using my experience in a support role, I’ll tackle a decade of support requests to make your life easier and your businesses more profitable. From absolute beginners to seasoned pros, everyone that attends my refresher course will benefit by increasing their reporting skills and unlocking the full potential of Pegasus Opera 3".

Key Topics:

  • Emailing Statements & Remittances
  • Making Purchase Ledger Payments
  • Cashbook Matching
  • POP Order Satisfying
  • SOP & POP Reorganising
  • Sales & Purchase Ledger Contacts
  • Real-time Nominal Update

About The Presenter

Rachelle has worked with Pegasus in a support context for over a decade. Starting as a trainee on the support desk, she quickly showed an appetite for not only learning how to use the software by a real passion for helping others use it to its best effect. Progressing through the ranks to Technical Services Manager, Rachelle has seen many changes within the Pegasus Opera software over the years, but also dealt with thousands of support requests and personally contributed to receiving numerous awards for HBP Systems including Customer Service Excellence in 2017.

With the passion to help her customers, Rachelle single-handedly wrote the leading guide: A Beginner’s Guide To Pegasus Opera 3. Having used Opera in a support context for such a long time, whilst being accredited with Level 3 AAT and CIPP, Rachelle not only understands how to use the software – including all of its idiosyncrasies and quirks, but fundamentally appreciates the business requirements behind what the software is doing. This makes her knowledge invaluable to our customers, and it’s this mastery of the product that she wants to pass on in these webinars.

About HBP Systems Pegasus Support

“THE PEGASUS SUPPORT TEAM ARE SIMPLY THE BEST! THERE ARE NO WORDS THAT CAN PRAISE THEM ENOUGH!”

When you’re a Pegasus Support customer of HBP Systems you’re doing more than just buying a product or service – you are receiving a 100% guarantee of on-going, dedicated support. We invest in our team to build long-lasting relationship with our customers. We understand the importance relationships as it enables us to better support our customers’ individual requirements.

  • All of our Pegasus Support Team are AAT accredited.
  • Services Level Agreement – 1-hour response time & 8-hour fix time.
  • Pegasus Business Partner – Pegasus have acknowledged that we are fully trained on all accounts packages.
  • On-going support by an account manager who is specialised in providing continuous installation support.
  • Award-Winning Customer Service
  • 99% Customer Satisfaction
  • 97% Customer Retention

By Training We’re All Gaining

Best Today, Better Tomorrow is our company mission statement, and this continues through our Pegasus Support service. This is vital to us as it enables our support team to constantly evaluate their understanding of our customers and their requirements so we grow together.