Home » IT Solutions » IT Installations » Microsoft Office 365 » Microsoft 365 Business Voice

Microsoft 365 Business Voice

A phone system designed for SMEs

Microsoft 365 Business Voice is a modern cloud-based telephony solution that integrates into Office 365. It gives you calling together with chat and meetings in a single app, Microsoft Teams.

Microsoft 365 Business Voice

A Phone System For Microsoft Teams

Call

Chat

Conference

Call

Chat

Conference

Award-Winning Customer Service With 25+ Years Supporting Businesses.

Talk To Us About Microsoft 365 Business Voice. We Can Help You Achieve Your Goal.

Can I Use Microsoft Teams as a Phone System? Yes! Meet Microsoft 365 Business Voice…

Microsoft 365 Business Voice is a cloud-based phone system which uses Microsoft Team to bring together calls, chat, audio-conferencing and a complete phone system into a single platform.

Phone numbers can be transferred to Microsoft and everything from voicemail, hunt groups, call queues and auto attendants can be created to make Business Voice the primary phone system within your business.

Yealink handsets, Jabra headsets, laptops and even mobile phones can be set up to make and receive calls, and call plans allow you to assign both domestic and long-distance call plans to users.

Microsoft Teams

Manage all communications through Microsoft Teams, keeping everything quick and easy to use

Handsets and Headsets

Make and receive calls on a range of devices including laptops and mobile phones

Call Plans

Port your existing numbers and create call plans to meet your business requirements

Microsoft Teams

Manage all communications through Microsoft Teams, keeping everything quick and easy to use

Handsets and Headsets

Make and receive calls on a range of devices including laptops and mobile phones

Call Plans

Port your existing numbers and create call plans to meet your business requirements

Microsoft 365 Business Voice runs on Microsoft’s cloud platform, guaranteeing a 99.% uptime, built-in redundancy, load balancing and enterprise security. On top of that you can also benefit from voicemail transcription, inline chat translation and real-time captioning for meetings.

Features & Benefits Of Microsoft 365 Business Voice

Microsoft 365 Business Voice has a whole host of features & benefits to super-charge your business and facilitate growth and collaboration.

Frequently Asked Questions

Here’s a collection of FAQs about the Teams integrated phone system.

If you have any more questions, please go get in touch – one of our specialists are more than happy to help.

What is Microsoft 365 Business Voice?

Microsoft 365 Business Voice is a cloud-based phone system built for small and medium sized businesses. It enables users to make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN) in Microsoft Teams.

Who is Microsoft 365 Business Voice intended for?

It’s designed for small and medium businesses using Office 365 or Microsoft 365 that are seeking a modern phone system. Business Voice can be added onto Office 365 or Microsoft 365 subscriptions that include Microsoft Teams; qualifying plans include Office 365 Business Essentials, Business Premium, E1, E3, A3, or A3; Microsoft 365 Business, E3, or A3. You can purchase up to 300 seats of Business Voice.

What's included in Microsoft 365 Business Voice?

Business Voice includes a phone system, domestic calling plan, and audio conferencing.

A prepaid wallet (known as communications credits) is available for adding toll-free, additional minutes, & other pay-per-minute charges.

An optional international calling plan that includes 600 minutes/user/month can be purchased as an add-on to Business Voice.

What are Communication Credits for Microsoft 365 Business Voice?

Communications Credits are a convenient way to pay for Audio Conferencing and Calling Plan minutes. It helps ensure you and your users are never caught without being able to:

  • Add toll-free numbers to use with Audio Conferencing meetings, auto attendants, or call queues. Toll-free calls are billed per minute and require a positive Communications Credits balance.
  • Dialing out from an Audio Conference meeting to add someone else from anywhere in the world.
  • Dialing out from an Audio Conference meeting to your mobile phone with the Skype for Business or Microsoft Teams app installed to destinations that aren’t already included in your subscription.
  • Dial any international phone number when you have Domestic Calling Plan subscriptions.
  • Dial international phone numbers beyond what is included in a Domestic and International Calling Plan subscription.
  • Dial out and pay per minute once you have exhausted your monthly minute allotment.

What features are available for Microsoft 365 Business Voice?

Microsoft 365 Business Voice is a cloud-based telephony solution that offers phone system capabilities like call park, call forwarding, auto attendants, call queues, audio conferencing, and calling plans. Business Voice can be added to Office 365 and Microsoft 365 subscriptions that include Microsoft Teams (up to 300 licenses).

Feature Microsoft 365 Business Voice Microsoft 365 Business Voice Without Calling Plan
Local numbers Yes Yes
VoIP calling Yes Yes
Auto attendants Yes Yes
Call queue Yes Yes
Caller ID Yes Yes
Call routing Yes Yes
Emergency calling Yes Yes
Emergency calling with dynamic location Yes Yes
Voice Mail Yes Yes
Call park Yes Yes
Call forwarding Yes Yes
Call delegation (share a phone line with a delegate) Yes Yes
Music on Hold Yes Yes
Call block Yes Yes
Auto attendant Extension Dialing Yes Yes
Auto attendant/call queue transfer to shared voicemail Yes Yes
Multilingual Interactive Voice Response (IVR) Yes Yes
Calling policy Yes Yes
Domestic Calling Plan Yes No
Toll-free dialing* Yes No
International Calling Plan* Yes No
Audio Conferencing Yes Yes

Where is Microsoft 365 Business Voice available?

Businesses operating in the UK and Canada can purchase Business Voice.
Over time, Business Voice will be rolled out to additional countries.

Where can I learn more about Microsoft 365 Business Voice?

You can learn how to plan, set up, and use Business Voice by calling us on 01724 400 300, get in touch with us via our contact page, or Microsoft have a wealth of resources on this service here.

Can I use my existing phone numbers with Microsoft 365 Business Voice?

Yes, you can transfer your phone numbers from your current service provider to Business Voice. After you port your phone numbers over, Microsoft will become your service provider.

Can I bring my own calling plan to Microsoft 365 Business Voice?

Yes, customers can work with us to bring their own calling plan. A configuration called allows customers to connect voice trunks directly from their network to Microsoft Teams or interconnect 3rd party telephony entities such as call centers or analog devices. The Microsoft 365 Business Voice (without calling plan) subscription is specifically designed for this situation.

Talk to us today for more info on this.

What phones are supported with Microsoft 365 Business Voice?

Microsoft 365 Business Voice is experienced through the Microsoft Teams applications.

Devices certified for Teams, provides a seamless Teams experience on desk phones, conference phones, and meeting room systems.

For available devices check out the Microsoft Teams Devices Marketplace.

Related Products & Services

Being IT & networking specialists, we can offer businesses a whole range of products and services to help them grow and achieve success.

Our services can be tailored to your exact requirements, and our trained & knowledgeable product specialists and consultants can help you every step of the way.

Azure

Microsoft’s Cloud Platform, comprising a collection of integrated cloud services that any-sized business can utilize to increase productivity, save money and make your company more agile:

  • Get more done with pre-built tools and leverage new technologies in the cloud
  • Extend your existing IT with scalable, simple and cost effective solutions
  • Protect your data and make smarter decisions based on analytical data
Read More

Sophos Network Security

Ultimate Network Security Control – A family of the latest next-gen Unified Threat Management (UTM) products.

  • Advanced IT & network protection made simple
  • Proprietary & patented advanced cyber-security technologies & concepts
  • Highly respected & industry award winning security specialists
Read More

Avaya Digital Phones

A robust communications and collaborations platform that encompasses phone, video and any other communications medium:

  • Transform the way you conduct business over phone, video & messaging
  • Break-free from your old phone system and unlock any-device, any-location communications
  • Increase engagement with customers and staff to accelerate business growth
Read More
HP Laptop, Workstations & Servers

HP Laptops, Desktops & Servers

Tried, tested & trusted world-class IT network hardware for businesses:

  • Exception Build Quality
  • World-Class Performance
  • Revolutionary Design
Read More