HBP Systems has a simple Sales Level Agreement: 1-hour response, 8-hour fix. Our focus on providing excellent customer support has been recognised nationally and our Microsoft Gold Partner status endorses our high levels of staff training that only the finest IT companies achieve.
What is IT Support?
IT is the lifeline of any company and without it, even for a short period of time, any organisation would struggle to carry out important jobs in a timely manner.
IT support services can range greatly depending on the needs of your business. From remote, phone and help desk support for desktops, laptops, tablets and servers to complete IT outsourcing, proactive IT support, project management and disaster recovery. All IT support services aim to keep your business downtime to an absolute minimum.
Our team of technical support engineers on our service desk, follow ITIL standards to provide rapid and effective support, with outstanding customer service, for any of your IT issues. They are just a quick call or email away or beat the queue and open a support ticket online via our dedicated Customer Portal.
As IT is essential in any business, it is paramount that any problems are fixed quickly and efficiently. Our remote support service allows our award-winning technical support team to instantly access your computers, allowing them to see what you see, locate the problem and find a swift solution.
If a problem arises that can’t be solved remotely, our highly accredited, technical IT support engineers will swiftly travel to your place of work to implement the solution with minimal disturbance. All labour, parts and loan equipment are covered by the support contract. Our full support team is accredited to the standards set by our partners, including Microsoft.
Hardware & Infrastructure Support
We have the knowledge and expertise to choose hardware that has already proven to be reliable for business use. If something does go wrong though, all parts are covered within our support contract. If your monitor breaks or a component in your server fails, we’ll order you a new one and fit them straight away.
24/7 Remote Monitoring
With our 24/7 Remote Monitoring Service, all your servers and workstations can be covered to give a pro-active check on any issues occurring as early as possible. By remotely monitoring your servers we can be alerted to issues related to disk space, security and applications before you know about it, allowing us to fix issues before they arise.
Proactive IT Support
Our Proactive Support contract gives you peace of mind, allowing us to plan structured maintenance, regular updates and IT projects to give you the best return on your IT investment and make sure you’re getting the most from your network. From Windows Updates to multi-phase deployment project, our Proactive Support services let us manage your network for you to save you money and make your business more efficient.
Why We're An Excellent IT Partner?
We Are Proactive
On looking for the best solutions to keep your business efficient and to give you the best return on your IT investment.
We Are Trustworthy
With over 25-years’ experience, we provide unbiased advice and will always find the best solution for you.
We Deliver Fast Response Times
We have been on the end of slow response times before and know how frustrating it can be.
Our Service Level Agreement
Our SLA is designed for your efficiency and it is easy – 1-hour response to all enquiries and aim to fix all problems within 8-hours.
The thing I particularly like about HBP is that I have a number of contacts within the firm. We know who we’re going to be speaking to, it’s the same names, same voices and they understand our business… The response times are very good.
Simon Walkden, Thornbridge Brewery
Microsoft Gold Partner
Get In Touch
Our offices are open 9-5, Mon-Fri. Call in and we’ll try and get you in touch with an IT specialist