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Business IT Support

Does Your IT Support Provider Guarantee a Call-Back Within 1-Hour?

We offer IT Support for small and medium enterprises (SMEs) in virtually any industry.

We are focused on quick response times and fixes to ensure you can be as efficient as possible. This is evident in our Sales Level Agreement, which states we will guarantee a call-back for support enquiries within 1-hour, with an aim to fixing the problem within 8-hours and all system critical issues will immediately be escalated and prioritised.

Our dedicated and friendly staff are available via phone, email or on-site to resolve any problems you may have, with any subsequent parts, labour and loan equipment covered in our IT support contract. Our focus on providing excellent customer support has seen us recognised locally and nationally with accreditations and awards. Our Microsoft Gold Partner status endorses our high levels of staff training and customer satisfaction that only the finest IT Support companies achieve.

Award-Winning IT Support With a 99% Customer Satisfaction Rate

Our Business IT Support Services

Get a Quick IT Support Quote

Our prices are completely tailored to your business needs. For a quick quote, fill in the form below and one of our experts will be in touch as soon as they possibly can.

Thornbridge Brewery – IT Support Customer

“The thing I particularly like about HBP is that I have a number of contacts within the firm. We know who we’re going to be speaking to, it’s the same names, same voices and they understand our business… The response times are very good.”

by Simon Walkden, Chief Operating Officer, Thornbridge Brewery

“The thing I particularly like about HBP is that I have a number of contacts within the firm. We know who we’re going to be speaking to, it’s the same names, same voices and they understand our business… The response times are very good.”

by Simon Walkden, Chief Operating Officer, Thornbridge Brewery

Why Choose Us For Your IT Support

98%

Customer Retention Rate

99%

Customer Satisfaction Rate

16min

Average Fix-Time

SLA

1-Hour Response Time, 8-Hour Fix-Time

Our aim is to help organisations reach their potential through the effective use of IT and software.To offer the highest levels of technical support, we know that we need the best staff available. Therefore, we invest heavily in staff training so that our team knows business processes as well as their products. This is a huge benefit to your business as our staff can help you get your business up and running again as quickly as possible after an IT issue.

We have now been a Microsoft Gold Partner for over 10 years. The competency highlights our commitment to today’s technology market. It showcases not only our team’s knowledge of Microsoft software and its hardware but our dedication to our customer base, keeping them safe in the knowledge that they have their best-fit solution and that is protected.

We pride ourselves on our exceptionally high levels of customer service, so it is important for us to be recognised by an industry leader such as Microsoft. It is incredibly challenging to achieve the Gold Partner status and to retain it for 10 years is something that we are incredibly proud of.

Full List of IT Support Services Offered

The services offered under our IT support contract gives a high-quality standard which covers the majority of business IT issues and helps to ensure the smooth running of your business networks and key processes.

Got A Question?

Would you prefer to chat with someone about your options and discover the best IT support solution for your company?

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Looking for Managed IT Support Instead?

With technology constantly evolving at such a rapid pace, it is essential for any business to be adaptive and constantly develop your approach to IT. This is not only to give you an advantage over your competition but to be as efficient and streamlined as you possibly can.

The work and resources involved in keeping a company at the forefront of technology can, unfortunately, be simply too taxing for an SME to take on alone. That’s why we encourage businesses to consider enlisting the help of a third-party IT partner to ensure their infrastructure is reliable, productive and that they never fall behind in the IT arms-race.

Here are a few of our Managed IT Services:

24/7 Remote Monitoring

With our 24/7 Remote Monitoring Service, all your servers and workstations can be covered to give a pro-active check on any issues occurring as early as possible. By remotely monitoring your servers we can be alerted to issues related to disk space, security and applications before you know about it, allowing us to fix issues before they arise.

Proactive IT Support

Our Proactive IT Support contract gives you peace of mind, allowing us to plan structured maintenance, regular updates and IT projects to give you the best return on your IT investment and make sure you’re getting the most from your network. From Windows Updates to multi-phase deployment project, our Proactive IT Support services let us manage your network for you to save you money and make your business more efficient.

IT Facilities Management

With our IT Facilities Management service, you benefit from having a dedicated and knowledgeable IT Manager and pool of resources to achieve your businesses IT requirements. We will act on your behalf in the best interest of your business to scope, implement, train and support on whatever IT projects or resources you need to meet your business IT requirements.

24/7 Remote Monitoring

With our 24/7 Remote Monitoring Service, all your servers and workstations can be covered to give a pro-active check on any issues occurring as early as possible. By remotely monitoring your servers we can be alerted to issues related to disk space, security and applications before you know about it, allowing us to fix issues before they arise.

Proactive IT Support

Our Proactive IT Support contract gives you peace of mind, allowing us to plan structured maintenance, regular updates and IT projects to give you the best return on your IT investment and make sure you’re getting the most from your network. From Windows Updates to multi-phase deployment project, our Proactive IT Support services let us manage your network for you to save you money and make your business more efficient.

IT Facilities Management

With our IT Facilities Management service, you benefit from having a dedicated and knowledgeable IT Manager and pool of resources to achieve your businesses IT requirements. We will act on your behalf in the best interest of your business to scope, implement, train and support on whatever IT projects or resources you need to meet your business IT requirements.

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4 Reasons To Outsource Your IT & What To Look For In A Partner


HBP Systems’ complete guide to finding a 3rd party IT provider.

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