Home » IT Solutions » IT Support » IT Support Doncaster

IT Support Doncaster

Does your current IT provider offer support on hardware, software and cybersecurity?

Over the last few years, Doncaster has become one of the fastest growing towns in the North. This is due to its increasing diversity of businesses in the South Yorkshire town. It is now home to some of England’s major tourist and leisure attractions.

Running a business in a growing town introduces exciting prospects. It also has fierce competition, so it’s vital to stay ahead when you’re an organisation based in Doncaster.

You’re in business because you have a speciality and a relationship with your customers. The key to enhancing this further is to achieve the greatest results through your IT network.

We believe that a company’s profitability and productivity is dependant on the quality of their IT network and support. We support Doncaster businesses, of all industries, with their IT solutions and have been for nearly 30-years.

As Microsoft Gold Partner accredited specialists, our approach to delivering outstanding IT solutions and support is based on developing partnerships with our customers. By taking the time to get to know your business and values, we can learn your individual and unique requirements. From this understanding, we develop and implement an IT infrastructure and support plan completely tailored to you.

SME IT Support From a Microsoft Gold Partner and Sophos Platinum Partner

What can HBP offer businesses in Doncaster?

Our quality IT solutions and premium technical support services are industry recognised across the world of IT, software and cybersecurity expert leaders.

Service Level Agreement

Our SLA is a 100% guarantee to our customers that we will respond to any support enquiry within 1-hour and if it is an issue that can be fixed within 8-hours, it definitely will be. Currently, this averages at a 10-minute response and a 16-minute fix-time. Higher risk issues will be escalated as a matter of priority, and senior management will be notified of system critical issues to oversee the fix.

Remote Support

We have the expertise and resources to offer our customers 24/7 Remote Monitoring. This support service means our engineers can continuously analyse, maintain and safeguard your network, offsite and at any time. By operating remote support, our technicians can ensure your network is always performing at an optimum level by reviewing disk space and minimising security risks. You can focus on growing your business, while our team take care of your network without causing any disruption to you.

Accreditation & Partnership

We have maintained our Microsoft Gold Partner status for over 12-years, which is a declaration that the world IT leader has endorsed our team’s expertise, skills and IT support practices. Renowned cybersecurity vendor, Sophos, has named HBP Systems a Platinum Partner and we were the first ever Sophos Synchronised Security Partner, thanks to cybersecurity solutions and customer training. HP has listed us a Preferred Partner as they consider us one of their most trusted and qualified resellers. Business software developer, Advanced, also marked our 15-year partnership by accrediting us their Most Added Value Award, for our software support services.

Cybersecurity

Cybercrime is the number one form of organised crime in the world, and small and medium-sized business are being increasingly targeted. This is due to the stigma of SMEs not having in place the sufficient security measures to protect their network, data and reputation. In addition to our defences which include; Disaster Recovery, Patch Testing, Remote Monitoring, Firewalls and Unified Threat Management, our specialists also provide regular cybersecurity training and support material. We are also an accredited and awarding body of Cyber Essentials.

Customer Service

Whether they are at your site, supporting you remotely or developing support material, providing our customers with the best possible experience is at the heart of everything our team do at HBP Systems. The relationship that you have with your IT provider is as important as the kit they provide you with. Our Microsoft and AAT accredited service desk engineers utilise a helpdesk platform that allows our customers to log and track their own support requests, improving communication and education. Customers are also assigned a personal Account Manager to oversee all projects, sales and support.

HBP Systems IT Support Doncaster Engineer - Phone Support

98%

Customer Retention Rate

99%

Customer Satisfaction Rate

16min

Average Fix-Time

SLA

1-Hour Response Time, 8-Hour Fix-Time

Get a Quick IT Support Quote

Our prices are completely tailored to your business needs. For a quick quote, fill in the form below and one of our experts will be in touch as soon as they possibly can.