WE OFFER A RANGE OF FULLY MANAGED IT SERVICES FOR THE MANUFACTURING INDUSTRY
We offer the best IT support for medium-sized manufacturing companies.
Because, our focus is to be as efficient and accessible to our customers as possible. This means we can deliver the fastest response and fix-times. We call this our Service Level Agreement (SLA), which consists of a 1-hour response time to all customer enquiries and an aim to fix an IT problem within 8-hours.
Currently, our team averages this at a 10-minute response time and 16-minute fix-time. This isn’t the norm in the support industry.
We understand that for any manufacturer, time is money. And when an issue with your IT system arises, the longer it takes to resolve, the more time and money is wasted.
It’s our mission to minimise productivity downtime for your business through our IT support for manufacturing companies.
Leading IT Support For SMEs in the Manufacturing Industry
“We’ve got quicker answers and more robust answers to some of the issues that we’ve had. The response times are very good. The reason I do business with HBP is because we get on with the people, we feel that we’re on the same wavelength.”
Simon Walkden – Thornbridge Brewery
Why Choose HBP Systems’ IT Support For Your Manufacturing Business?
WE’VE WORKED WITH YOUR INDUSTRY FOR NEARLY 30 YEARS
Managed IT Support And Services For Manufacturers
All our Helpdesk Support Engineers are accredited with the mandatory Microsoft and ITIL qualifications. Our team is easily available through phone, email, or our exclusive customer portal. Once informed of your support request, our specialists will endeavour to resolve it as soon as possible, while keeping you well informed on all fix activity.
To ensure the most proactive support for our manufacturing customers, we offer Remote Monitoring support services. Our engineers can conduct this away from your site; so not to cause you or your team any disruptions. Through RM, issues on your network can be resolved before they become problems and before you even know they exist.
Our Disaster Recovery service is a plan to keep your business going. Should fire, flooding, theft or damage ever occur, we’ve got you covered. DR is a structured plan, outlining procedures to protect your workflow. It outlines your data back up and alternative work environments.
The manufacturing industry is always evolving. So, your business must evolve with it. We help you do this by providing you with scalable kit, the is able to grow with your industry and ensure you can meet changing demands. We offer a host of Cloud solutions and computing services, which are becoming increasingly in-demand in the UK manufacturing sector.
We’re experts in cyber security and we know how to protect manufacturing businesses from threats, and how to design the strongest infrastructure for you. Cyber security and your company’s practices are essential to the running of your business and keeping your financial services secure.
IT Facilities Management
With our IT Facilities Management service, you benefit from having a dedicated and knowledgeable IT Manager and pool of resources to achieve your businesses IT requirements. We will act on your behalf in the best interest of your business to scope, implement, train and support on whatever IT projects or resources you need to meet your business IT requirements.
If a problem arises that can’t be solved remotely, our highly accredited, technical IT support engineers will swiftly travel to your place of work to implement the solution with minimal disturbance. All labour, parts and loan equipment are covered by the support contract. Our full support team is accredited to the standards set by our partners, including Microsoft.