Are You Working With a Microsoft Gold Partner?
Leeds is one of the largest cities in Yorkshire and the UK. With a diverse array of business sectors, ranging from financial, commercial and manufacturing.
What successful Leeds-based organisations have in common is a robust IT infrastructure. With support by a reliable team of IT support specialists.
Your IT network improves your efficiency and profitability. Any issues or downtime on your network can put your business in real jeopardy.
We have been providing an IT Support service to small and medium businesses in Leeds since 1991. We understand how fierce the competition is in such a huge city. Any downtime on your network can be catastrophic. Which is why we offer an industry-leading IT support SLA for businesses in Leeds.
Industry Leading IT Support From a 12-Year Microsoft® Gold Partner
Why is HBP Systems the best IT Support provider in Leeds?
Customer Service – 97% of our customers continue to stay with us
Our specialist team appreciate how frustrating problems with your IT are. We provide the utmost patience and reassurance, when you’re in need of any support.
Our business is about supporting and helping our customers. We currently hold a 99% customer satisfaction rate and a 97% customer retention rate. This exemplifies how seriously we take the treatment of our customers.
Scalable Solutions – We only use premium, tried and tested IT equipment
Your IT infrastructure requires tailoring to your individual requirements as a business. An IT partner with multidisciplinary capabilities makes life so much easier for you. One point of contact for software, hardware and business software support is beneficial.
Any network we put in place has scalable equipment to grow with any future development. This makes you adaptable to any changes within your industry or Leeds itself.
Service Level Agreement – We have an unmatchable SLA
Your productivity links to your IT and its performance. As your IT provider, we prevent downtime and ensure you receive premium fix times.
Our SLA includes a 1-hour response time, which currently averages at 10-minutes. An aim to have all issues fixed within 8-hours, yet our average fix-time is 16-minutes. We escalate and prioritise all critical issues on your network.
Microsoft Gold Partner – for the past 12-years
Microsoft has acknowledged and praised our specialist IT services for the past 12-years. Our team continue to achieve new qualifications to keep our Gold certification. The support we provide must always be of the highest quality. Customer testimonials prove to Microsoft that we deserve our Gold partner accreditation.
The Gold Partner status is a testament to the expertise of our engineers and support staff.
Cyber security specialists – we are a Cyber Essentials certifying body
We treat your cyber security defences as a critical aspect to any network we design for you. Cyber attacks are the number one form of organised crime. They target businesses of any size, in any location.
HBP Systems currently hold a Cyber Essentials Accreditation. This is a U.K government backed certification. Meaning, our specialist practices on cyber security are of the highest quality. We are also a certifying Cyber Essentials body. As well as ensuring our customers have the best cyber protection in place, we can also endorse them for it.
Managed IT Service – Hassle Free Solutions For Ultimate Efficiency
Your IT network is vital for the day-to-day running of your business. If your IT goes down, your staff’s efficiency drops, costing your business every minute. As an IT support company, we offer reactive services and proactive services. Our proactive managed IT services monitor and look after your entire IT network. This professional service allow us to manage your IT so you can concentrate on your business.
Our managed services include 24/7 remote monitoring of your servers and workstations. Proactive IT support, ensuring all your systems are up-to-date and maintained. A dedicated IT Manager, with a pool of resources to help install, train and support your IT projects.
Trustworthy & reliable – we’ve been around since 1991
With over 25 years in the IT Support business, we have a wealth of experience & expertise.
Customer Retention Rate
Customer Satisfaction Rate
1-Hour Response Time, 8-Hour Fix-Time
Get a Quick IT Support Quote
Our prices are completely tailored to your business needs. For a quick quote, fill in the form below and one of our experts will be in touch as soon as they can.
Don’t just take our word for it…
Find out what other Leeds and West Yorkshire companies say about our approach to IT Support.
Amazing support as always. Thank you 🙂
Very helpful and sorted my problem straight away. I even got feedback on the resolution to help me out in the future.
Richard was very helpful, polite and is a credit to your team.