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IT Support Lincoln

Leading IT Support Company Serving SMEs Local to Lincoln

As a business in one of the most thriving, historic and spirited cities in the East Midlands, you understand how vital it is to have the most robust and secure IT network.

The strength of your IT infrastructure and the support of your provider is what underpins the success of your business, but choosing the right IT provider is an immense responsibility.

Let’s share that responsibility.

HBP Systems has been providing businesses in Lincoln with quality IT solutions and dedicated support for nearly thirty years. We understand the technological requirements of companies in your region, and we take the time to get to know you as an individual. Understanding your unique needs means we can develop an infrastructure and support contract to best complement them.

With three decades of designing, implementing and supporting tailored networks for companies in Lincoln, we have the proven experience to enhance the growth of your business by making you more productive and profitable through your IT.

Industry Leading IT Support From a 12-Year Microsoft® Gold Partner

Why do Lincoln businesses choose HBP Systems to support their IT?

Service Level Agreement (SLA)

OYour IT systems are critical to the productivity within your business as working efficiently is a company’s greatest asset. Therefore, our Support Team follow an SLA to respond to all support enquiries within one hour, and if it is possible to fix the issue within eight hours, then it definitely will be. Currently, this average at a ten-minute response time and sixteen-minute fix time. In the event of a fix-time ever exceeding our SLA, your issue will be escalated to our Senior Support Engineers.

Disaster Recovery (DR)

We encourage all our customers to invest in DR, which is a plan of action to get you back up and running as soon as possible should a disaster at your business cause downtime on your network. Hopefully, you will never experience a fire, flooding, vandalism, cybercrime or theft, but sadly, these awful things do happen to businesses, and you need to be prepared if it does.

You must consider, if the worst were to happen, how much downtime could your business afford?

Avg. Wage (£) x Total Staff x Avg. Downtime (Hours) = Loss of Profit (£)

Proactive Essential Maintenance (PEM)

Businesses require regular support with their IT, that is why we provide you with this. Contacting us for support is hassle-free, but what happens when you need our support but don’t realise it? PEM is a support service that continuously monitors the condition of your network, ensuring you are never left vulnerable to silent or invisible threats. We assign our PEM customers a dedicated Support Engineer, who will regularly conduct remote support and physical maintenance on your network to ensure that it is always running at an optimum level. If PEM identifies any work required on your network, it will be actioned immediately. PEM as a service guarantees that you are focused on your work and productivity is maximised.

Partnerships

Over our near-three decades, supporting organisations in Lincoln, we have achieved industry-leading partnerships and acclaim for our IT services. For the last 12-years, we have retained Microsoft Gold Partnership status, meaning that Microsoft officially endorses our IT expertise. To maintain our accreditation, our team of specialists must continuously pass Microsoft examinations and deliver excellent customer service. We are also a Platinum Partner of world-renowned cybersecurity vendor, Sophos. HP has also named as Preferred Partner, as they consider us one of their most trusted and qualified resellers.

Cyber Essentials

As well as being Cyber Essentials accredited, we are also a Cyber Essentials awarding body. This means as well as designing you the strongest cybersecurity defences for your business, we can also officially endorse you for it as well. Cyber Essentials certification is an acknowledgement from the U.K Government that you have the best security measure and practices in place to secure your business and your customers’ data.

Customer Service

Investing in a partnership with an IT supplier is one of the most significant business decisions that you’ll ever make; therefore, you don’t take it lightly, and neither do we. Across every department at HBP Systems, customer-facing or not, our team is dedicated to providing the best customer service and journey possible. Whether we are working at your site or dealing with your enquiry, we ensure your needs are dealt with efficiently, thoroughly and considerately. When you become a customer of HBP Systems, you will be personally assigned an Account Manager, who will be available to deal with any questions you may have. A highly skilled and experienced Project Manager will also oversee all major work we conduct. Currently, we hold a 99% customer satisfaction and 98% customer retention rate.

IT Support Lincoln - IT Support Technician on the Phone

98%

Customer Retention Rate

99%

Customer Satisfaction Rate

16min

Average Fix-Time

SLA

1-Hour Response Time, 8-Hour Fix-Time

Get a Quick IT Support Quote

Our prices are completely tailored to your business needs. For a quick quote, fill in the form below and one of our experts will be in touch as soon as they can.

90+

Customers in the Lincoln and Lincolnshire Area

600+

Customers Nationwide

Don’t just take our word for it…

Find out what other Lincoln and Lincolnshire companies say about our approach to IT Support.