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Providing IT Support to 600+ Businesses in Yorkshire, Lincolnshire & Nottinghamshire For The Last 30 Years

Have You Been on the End of Appalling Customer Service, Slow Response Times & Failure to Meet Deadlines?

If you have received resistance from your IT provider and as a result, had to deal with disgruntled staff and customers, then it may be time to move on. You are not being harsh, this is your business and your IT support is integral to you making money now and in the future.

Choosing an IT partner is one of the most crucial decisions that your business will ever make.

IT is the lifeline of any company and without it, even a short period of time, any organisation would struggle to carry out important jobs in a timely manner. If you’re still unsure, then for some free advice – talk to us.

frustrated at it problems

Trusted by:

The owner of 13 holiday and lodge parks across Lincolnshire and South Yorkshire.

Established in 1815, based in Lincolnshire. The UK’s leading lime supplier operating 24/7.

Family-owned and run business, operating four car dealerships and two franchises (Toyota & Lexus) across North Lincolnshire and East Yorkshire.

A respected legal firm with 4 branches throughout Lincolnshire.

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Why Choose Us?

We have now been a Microsoft Gold Partner for over 10 years and we pride ourselves on our exceptionally high levels of customer service, so it is important for us to be recognised by an industry leader such as Microsoft. We also boast the following:

98%

Customer Retention Rate

99%

Customer Satisfaction Rate

16min

Average Fix-Time

SLA

1-Hour Response-Time, 8-Hour Fix-Time

Microsoft Gold Partner Logo
Cyber Essentials Accredited Logo
Sophos Platinum Partner Logo

Why Choose Us?

We have now been a Microsoft Gold Partner for over 10 years and we pride ourselves on our exceptionally high levels of customer service, so it is important for us to be recognised by an industry leader such as Microsoft. We also boast the following:

98%

Customer Retention Rate

16min

Average Fix-Time

99%

Customer Satisfaction Rate

SLA

1-Hour Response-Time, 8-Hour Fix-Time

Microsoft Gold Partner Logo
Cyber Essentials Accredited Logo
Sophos Platinum Partner Logo

The thing I particularly like about HBP is that I have a number of contacts within the firm. We know who we’re going to be speaking to, it’s the same names, same voices and they understand our business… The response times are very good.

Simon Walkden

Chief Operating Officer


Thornbridge Brewery

The thing I particularly like about HBP is that I have a number of contacts within the firm. We know who we’re going to be speaking to, it’s the same names, same voices and they understand our business… The response times are very good.

Simon Walkden

Chief Operating Officer


Thornbridge Brewery

Our IT Support Services

Help Desk Support

Our service desk of support engineers follow ITIL standards. This provides you with rapid and effective support, with outstanding customer service. They are a quick call or email away. You can also beat the queue and open a support ticket online via our dedicated Customer Portal.

Remote Support

As IT is essential in any business, it is paramount that any problems are fixed quickly and efficiently. Our remote support service allows our award-winning technical support team to instantly access your computers, allowing them to see what you see, locate the problem and find a swift solution.

On-Site Support

If a problem arises that can’t be solved remotely, our highly accredited, technical IT engineers will swiftly travel to your place of work to implement the solution with minimal disturbance. All labour, parts and loan equipment are covered by the support contract. Our full support team is accredited to the standards set by our partners, including Microsoft.

Hardware & Infrastructure Support

An IT network relies on the IT hardware on which it is built. As an HP Preferred Partner and Microsoft Gold Partner, we have the knowledge and expertise to choose hardware that has already proven to be reliable for business use. Our service desk team also have a comprehensive knowledge of these products to provide instant support.

Service Level Agreement

We provide a Service Level Agreement (SLA) to all of our customers which guarantees that we will respond to all support enquiries within 1-hour, will aim to find a solution within 8-hours and that all system critical issues will be prioritised and escalated, with our management informed immediately.

Microsoft Gold Partner

As a Microsoft Gold Partner for over 10-years, you can be assured that your IT needs are in excellent hands. To earn the Gold Partner status, we must prove to Microsoft, through rigorous exams and customer references, that we can successfully demonstrate our expertise and implementation, culminating in outstanding customer satisfaction.

IT Support Engineer Headset - HBP Systems

IT SUPPORT FOR YOUR BUSINESS

Get a quick, personalised quote for your business now.

  • 1Fill in the form, with your details and as much information as possible about your current system.
  • 2One of our IT experts will put a quote together based on the information you provide.
  • 3We'll then contact you with the quote and ensure it's as accurate as possible to meet your needs.

We won't spam you with calls or communications. We want to form long lasting relationships - and we're not into hassling people.

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