Providing IT Support to Hull Businesses For The Last 30 Years

600+ Customers Across Yorkshire, Lincolnshire & Nottinghamshire

Have You Been on the End of Appalling Customer Service, Slow Response Times & Failure to Meet Deadlines?

If you have received resistance from your IT provider and as a result, had to deal with disgruntled staff and customers, then it may be time to move on. You are not being harsh, this is your business and your IT support is integral to you making money now and in the future.

Choosing an IT partner is one of the most crucial decisions that your business will ever make.

IT is the lifeline of any company and without it, even a short period of time, any organisation would struggle to carry out important jobs in a timely manner. If you’re still unsure, then for some free advice – talk to us.

Trusted By

A P Shipping

A reputable shipping company, serving clients nationally and internationally.

Kexgill

Kexgill is a leading provider of quality private sector student accommodation.

John Roe

Family-owned and run business, operating four car dealerships and two franchises (Toyota & Lexus) across North Lincolnshire and East Yorkshire.

MH Industrial

Market-leading & cost-effective materials handling solutions.

Get In Touch

Call Us

Our offices are open 9-5, Mon-Fri. Call in and we'll try and get you intouch with an IT specialist.

01482 296 362

Chat With Us

You can chat live with one of our team through the Live Chat client at the bottom of your page.

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Request A Quote

Fill in a few details and we'll provide you with a quote for the right soltion for your requirements.

Why Choose Us?

We have now been a Microsoft Gold Partner for over 10 years and we pride ourselves on our exceptionally high levels of customer service, so it is important for us to be recognised by an industry leader such as Microsoft. We also boast the following:

98%

Customer Retention Rate

99%

Customer Satisfaction Rate

16min

Average Fix Time

SLA

1-Hour Response, 8-Hour Fix

Kexgill

What sets HBP apart is that they are reliable, they deliver and that’s all that we want.

Richard Stott
Managing Director
Kexgill

Our IT Support Services

Help Desk Support

Our service desk of support engineers follow ITIL standards. This provides you with rapid and effective support, with outstanding customer service. They are a quick call or email away. You can also beat the queue and open a support ticket online via our dedicated Customer Portal.

Remote Support

As IT is essential in any business, it is paramount that any problems are fixed quickly and efficiently. Our remote support service allows our award-winning technical support team to instantly access your computers, allowing them to see what you see, locate the problem and find a swift solution.

On-Site Support

If a problem arises that can’t be solved remotely, our highly accredited, technical IT engineers will swiftly travel to your place of work to implement the solution with minimal disturbance. All labour, parts and loan equipment are covered by the support contract. Our full support team is accredited to the standards set by our partners, including Microsoft.

Hardware & Infrastructure Support

An IT network relies on the IT hardware on which it is built. As an HP Preferred Partner and Microsoft Gold Partner, we have the knowledge and expertise to choose hardware that has already proven to be reliable for business use. Our service desk team also have a comprehensive knowledge of these products to provide instant support.

Service Level Agreement

We provide a Service Level Agreement (SLA) to all of our customers which guarantees that we will respond to all support enquiries within 1-hour, will aim to find a solution within 8-hours and that all system critical issues will be prioritised and escalated, with our management informed immediately.

Microsoft Gold Partner

As a Microsoft Gold Partner for over 10-years, you can be assured that your IT needs are in excellent hands. To earn the Gold Partner status, we must prove to Microsoft, through rigorous exams and customer references, that we can successfully demonstrate our expertise and implementation, culminating in outstanding customer satisfaction.

Our Managed IT Support Services

24/7 Remote Monitoring

With our 24/7 Remote Monitoring Service, all your servers and workstations can be covered to give a pro-active check on any issues occurring as early as possible. By remotely monitoring your servers we can be alerted to issues related to disk space, security and applications before you know about it, allowing us to fix issues before they arise.

Proactive Support

Our Proactive Support contract gives you peace of mind, allowing us to plan structured maintenance, regular updates and IT projects to give you the best return on your IT investment and make sure you’re getting the most from your network. From Windows Updates to multi-phase deployment project, our Proactive Support services let us manage your network for you to save you money and make your business more efficient.

IT Facilities Management

With our IT Facilities Management service, you benefit from having a dedicated and knowledgeable IT Manager and pool of resources to achieve your businesses IT requirements. We will act on your behalf in the best interest of your business to scope, implement, train and support on whatever IT projects or resources you need to meet your business IT requirements.

IT Support For Your Business

Get a quick, personalised quote for your business now.

Get A Quote Now

  • 1Fill in the form, with your details and as much information as possible about your current system.
  • 2One of our IT experts will put a quote together based on the information you provide.
  • 3We'll then contact you with the quote and ensure it's as accurate as possible to meet your needs.

We won't spam you with calls or communications. We want to form long lasting relationships - and we're not into hassling people.

Get A Quote Now

Your Data's Safe With Us.

We take the security of any personal information that we hold incredibly seriously. As well as ensuring our internal systems and databases are protected through best-practice techniques, we also hold a Cyber Essentials Certification that verifies our approach and attitude to Cyber Security. For more information on how we handle and process data, read our Privacy Policy here.