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60+

Customers in the Leeds and West Yorkshire Area

600+

Customers Nationwide

Once again I find myself being trained on how to do aspects of my job that no-one has previously told me how to do. HBP – you’re a diamond!!

Viv Smith, Office Manager, KNG Building Services Ltd, Leeds

IT Support Engineer Headset - HBP Systems

IT SUPPORT FOR YOUR BUSINESS

Get a quick, personalised quote for your business now.

  • 1Fill in the form, with your details and as much information as possible about your current system.
  • 2One of our IT experts will put a quote together based on the information you provide.
  • 3We'll then contact you with the quote and ensure it's as accurate as possible to meet your needs.

We won't spam you with calls or communications. We want to form long lasting relationships - and we're not into hassling people.

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Get a Quote Now




Why Choose Us?

We are an IT support company who has held Microsoft Gold Partner status for over 10 years. We pride ourselves on our high levels of customer service. Keen on building relationships, we have been working with businesses in Leeds for 25+ years and know the area well. We also boast the following:

98%

Customer Retention Rate

99%

Customer Satisfaction Rate

16min

Average Fix-Time

SLA

1-Hour Response-Time, 8-Hour Fix-Time

Microsoft Gold Partner Logo
Cyber Essentials Accredited Logo
Sophos Platinum Partner Logo

Why Choose Us?

A Microsoft Gold Partner for over 10 years, we pride ourselves on our high levels of customer service. We have been working with businesses in Leeds for 25+ years and know the area well. We also boast the following:

98%

Customer Retention Rate

16min

Average Fix-Time

99%

Customer Satisfaction Rate

SLA

1-Hour Response-Time, 8-Hour Fix-Time

Microsoft Gold Partner Logo
Cyber Essentials Accredited Logo
Sophos Platinum Partner Logo

The thing I particularly like about HBP is that I have many contacts within the firm. We know who we’re going to be speaking to. It’s the same names, same voices and they understand our business… The response times are very good.

Simon Walkden

Chief Operating Officer


Thornbridge Brewery

The thing I particularly like about HBP is that I have many contacts within the firm. We know who we’re going to be speaking to. It’s the same names, same voices and they understand our business… The response times are very good.

Simon Walkden

Chief Operating Officer


Thornbridge Brewery

Our IT Support Services

Help Desk Support

Our team of technical support engineers, follow ITIL standards. They provide rapid and effective support, with outstanding customer service. Contact them by phone, email or online with our Customer Portal. The Portal lets you beat the queue and open your own support ticket.

Remote Support

IT is essential in any business and it is paramount to efficiently fix any problems that occur. Our remote IT support allows our technical support team to see what you see and locate the problem. Leading to a swift solution for any issue.

On-Site Support

Our technical IT support engineers will travel to your place of work to install or fix any solution. The support contract covers all labour, parts and loan equipment. All on-site work in undertaken with minimal disturbance and to the highest standards.

Hardware & Infrastructure Support

An IT network relies on a robust IT infrastructure. As a HP Preferred Partner and Microsoft Gold Partner, we pick the best and most reliable hardware. For instant support, our help desk have a comprehensive knowledge of these products.

Service Level Agreement

We provide a Service Level Agreement (SLA) to all our customers. The SLA guarantees a 1-hour response and an aim of 8-hours to fix all enquiries. System critical problems are immediately dealt with and our management team notified.

Microsoft Gold Partner

Microsoft recognises that we deliver IT support at the highest possible level. We earn Gold Partner status through rigorous exams and outstanding customer references. This has been the case for over 10-years. With a Microsoft Gold Partner, your IT Support is in excellent hands.