If you have received resistance from your IT provider and as a result, had to deal with disgruntled staff and customers, then it may be time to move on. You are not being harsh, this is your business and your IT support is integral to you making money now and in the future.
IT is the lifeline of any company and without it, even a short period of time, any organisation would struggle to carry out important jobs in a timely manner. If you’re still unsure, then for some free advice – talk to us.
One of the UK's leading piling, geotechnical, sheet piling, retaining wall and ground engineering contractors.
Steam boiler maintenance, commercial gas heating, air conditioning, refrigeration and HVAC services.
Specialist provider of electronic security systems for complex, critical or regulated environments.
An unrivalled product range, delivering a first class service to the fibreglass and composite industry.
Our offices are open 9-5, Mon-Fri. Call in and we'll try and get you intouch with an IT specialist.01482 296 362
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We have now been a Microsoft Gold Partner for over 10 years and we pride ourselves on our exceptionally high levels of customer service, so it is important for us to be recognised by an industry leader such as Microsoft. We also boast the following:
Customer Retention Rate
Customer Satisfaction Rate
Average Fix Time
1-Hour Response, 8-Hour Fix
The thing I particularly like about HBP is that I have a number of contacts within the firm. We know who we’re going to be speaking to, it’s the same names, same voices and they understand our business… The response times are very good.
Chief Operating Officer
Our service desk of support engineers follow ITIL standards. This provides you with rapid and effective support, with outstanding customer service. They are a quick call or email away. You can also beat the queue and open a support ticket online via our dedicated Customer Portal.
As IT is essential in any business, it is paramount that any problems are fixed quickly and efficiently. Our remote support service allows our award-winning technical support team to instantly access your computers, allowing them to see what you see, locate the problem and find a swift solution.
If a problem arises that can’t be solved remotely, our highly accredited, technical IT engineers will swiftly travel to your place of work to implement the solution with minimal disturbance. All labour, parts and loan equipment are covered by the support contract. Our full support team is accredited to the standards set by our partners, including Microsoft.
An IT network relies on the IT hardware on which it is built. As an HP Preferred Partner and Microsoft Gold Partner, we have the knowledge and expertise to choose hardware that has already proven to be reliable for business use. Our service desk team also have a comprehensive knowledge of these products to provide instant support.
We provide a Service Level Agreement (SLA) to all of our customers which guarantees that we will respond to all support enquiries within 1-hour, will aim to find a solution within 8-hours and that all system critical issues will be prioritised and escalated, with our management informed immediately.
As a Microsoft Gold Partner for over 10-years, you can be assured that your IT needs are in excellent hands. To earn the Gold Partner status, we must prove to Microsoft, through rigorous exams and customer references, that we can successfully demonstrate our expertise and implementation, culminating in outstanding customer satisfaction.
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