IT Support - HBP Systems Ltd.

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IT Support from HBP Systems Ltd

 

Whether you’re an IT manager who wants to work on the project alongside us or you simply want us to take care of everything, we can provide a service that suits any size of business.

Helpdesk Support

Our helpdesk is run to ITIL standards for quick and effective IT support.

24/7 Remote Monitoring

With remote monitoring we’ll identify server and network issues before they become problems.

Proactive IT Support

With proactive support you’ll have an on-site engineer administering your IT as often as you need.

Hardware & Infrastructure Support

Our packages cover hardware and network components with loan replacements if required.

Money Back Guarantee

We’re so confident about our support that we’ll give you your money back if you’re not satisfied.

Service Level Agreement

Our SLA is simple – 1 hour response time, 8 hour fix time and all system critical issues are escalated.

Microsoft Gold Partner

As a Gold Partner you can be confident in the skills and experience our whole team has.


Frequently Asked Question

Frequently asked questions surrounding IT Support

Why should I choose HBP for my IT support?

As a Microsoft Gold Partner we have been accredited to the highest level by the leading name in IT. We have held this accolade since 2007 and invest heavily in training each year to main our high standards. As well as our own customer satisfaction surveys (which exceed 99% in “Very Satisfied” responses) we also are independently verified through Microsoft’s own customer satisfaction survey in order to maintain our Gold status.

As well as our accreditations we believe in great customer service and our Service Level Agreement is set up to provide fast response (1 hour) and fast fixes (8 hour) – for us it’s all about getting you through to speak to someone who can help fix your issues quickly.

What does your IT support include?

We can help build an IT support package to meet your requirements but a typical package would include support for servers, operating systems, workstations, laptops, backup solutions and network infrastructure all though our helpdesk and field service engineers.

In addition to this customers often opt to add 24/7 remote monitoring, proactive IT support and touch screen device network integration.

Do you support Macs?

Yes! Although the majority of business networks are predominantly Microsoft based we are fully accredited to support Apple iMacs and MacBooks.

How much does IT support cost?

This will depend completely on how much you want us to support. We can support as little or as much as you need within your business so unfortunately it’s impossible to even give a ballpark price without knowing exactly what we’ll be supporting.

To give you an accurate quote please get in touch with us and we’ll have a discussion with you about your requirements.