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This Microsoft Guide for small and medium businesses will help you understand what moving to the Cloud is all about, and how it could benefit your company.
Whether you’re an IT manager who wants to work on the project alongside us or you simply want us to take care of everything, we can provide a service that suits any size of business.
We’re so confident about our support that we’ll give you your money back if you’re not satisfied.
Our SLA is simple – 1 hour response time, 8 hour fix time and all system critical issues are escalated.
As a Gold Partner you can be confident in the skills and experience our whole team has.
Frequently asked questions surrounding IT Support
As a Microsoft Gold Partner we have been accredited to the highest level by the leading name in IT. We have held this accolade since 2007 and invest heavily in training each year to main our high standards. As well as our own customer satisfaction surveys (which exceed 99% in “Very Satisfied” responses) we also are independently verified through Microsoft’s own customer satisfaction survey in order to maintain our Gold status. As well as our accreditations we believe in great customer service and our Service Level Agreement is set up to provide fast response (1 hour) and fast fixes (8 hour) – for us it’s all about getting you through to speak to someone who can help fix your issues quickly.
We can help build an IT support package to meet your requirements but a typical package would include support for servers, operating systems, workstations, laptops, backup solutions and network infrastructure all though our helpdesk and field service engineers. In addition to this customers often opt to add 24/7 remote monitoring, proactive IT support and touch screen device network integration.
Yes! Although the majority of business networks are predominantly Microsoft based we are fully accredited to support Apple iMacs and MacBooks.
This will depend completely on how much you want us to support. We can support as little or as much as you need within your business so unfortunately it’s impossible to even give a ballpark price without knowing exactly what we’ll be supporting. To give you an accurate quote please get in touch with us and we’ll have a discussion with you about your requirements.