National Customer Service Week
Happy National Customer Service Week! This week, we want to celebrate the hard work of our customer service staff, as well as thank all our customers who take the time to provide us with invaluable feedback. Each day this week we’ll be hearing from different members of our team about what customer service means to them and HBP.
Monday – Insight: Knowing your customer and how to deliver to them
Jo Benson – Software Support Team Leader
“We take the time to understand our customers’ needs right from the first contact, through to ongoing support. It’s important that we understand their requirements both technically and from a business perspective, so we’re positive we’re delivering the correct level of support and care. Everything about a customer we need to know is recorded into our unified system, so it is always at our fingertips whenever we need it. Our feedback and our response times are constantly monitored to ensure we’re performing at our absolute best. Delivering excellent customer service is at the absolute heart of what we’re about. We pride ourselves on the service that we offer and are constantly striving to maintain and improve in this area.”Keep Reading >