2nd Line IT Support Engineer
Want to work for the best IT support company in the North? Do you think you have what it takes?
We’re on the lookout for a 2nd line IT Support Analyst to support our growing customer base from our Head office in Scunthorpe. Our business has gone through an exciting period of change and growth and are now looking to grow our team to help our continued expansion.
You will be working as part of talented IT support team and must have previous experience of working in a 2nd Line role so that you can hit the ground running and offer an exceptional level of support to our customers. We are looking for a candidate who is willing to not only grow within their own role but also to help upskill the team around them as well by sharing their knowledge and expertise.
2nd Line IT Support Engineer
Why work for us?
You’ll be supporting a large range of leading businesses across the UK.
You’ll be working for one of the country’s Top 100 Microsoft Gold Partners.
We are cyber security experts who are implementing and supporting the latest security technologies.
Rewarding and recognising staff is a central theme to the Times Top 100 Companies. That is why you will receive.
- 28 days holiday.
- Above average salary package.
- 2 x appreciation parties (fully funded) per year.
- Annual profit share.
- A cake on your birthday.
- Staff uniform.
- Staff discount scheme.
- Free tea & coffee.
- A personal development plan & comprehensive training package.
- Pension scheme.
- And much, much more.
You have a passion for IT, and a thirst for knowledge. You are equally passionate about helping people and delivering quality Customer Service. You are open-minded and optimistic, with great communication skills.
An in-depth knowledge of support the following products:
- Windows Servers 2008-2016
- Exchange Server
- SBS 2008-2011
- Virtualisations Solutions (Hyper V & VM Ware)
- Office 365
- IT Hardware (Servers and Desktops)
- Advanced Switching & Routers
- Security Solution (Anti-Virus, UTM’s, Encryption, MDM etc)
- Backup solution (on Premise and Cloud)
- Ideally Microsoft accredited or equivalent
Company Ethos & Values
‘Best today. Better tomorrow.’ is our mission. We’re a passionate, trustworthy, forward thinking business who strives to achieve excellence is everything we do, going the extra mile for both customers and staff.
As one of the country’s leading IT and Business Software providers, you will be joining a business full of challenges and opportunity. Our core products include IT Infrastructure, IT Security, Accounts Software, EPOS and Telecoms. Over the past 25 years we have been delivering excellent solutions and service to our 600 (and counting) customers, and now we are looking for someone else to join the team and help!
We are an ambitious company striving to be excellent in everything we do and we take the personal development of our team very seriously. In fact, it’s at the core of our whole strategy, so you will be given the chance to grow and develop through a personal development and coaching plan. We also believe in rewarding our staff for all of their hard work. This means 25 day’s holiday (plus the Christmas break off), pension scheme, cake on your birthday, time off to support local charities and a performance related profit share. If you think HBP sounds like the sort of company you’d like to work for, then we’d love to hear from you.
Apply for this position
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