15 min callback guarantee!
15 min callback guarantee!
As well as being accredited by some of the leading names in the IT industry, at HBP Systems we have also been recognised for our outstanding levels of customer service.
A selection of our most recent awards can be seen below:
With over 25 years’ experience, and over 600 customers supported you can be confident that your systems will be in safe hands.
With a talented and continually trained team of experts we can offer all of the IT and software services a modern business needs. Our services include:
Below are some of the most common questions we are asked by people visiting our website. If you have any other queries that are not answered please contact us.
As a company we work with over 600 customers, looking after a range of IT and software within their organisations. This experience, which has been building over 25 years, has provided us with expertise in a huge number of industries with businesses of all sizes. We pride ourselves on our levels of customer support and invest heavily in staff training to ensure our support teams know more than just the products they are advising on. In our IT teams our staff are Microsoft accredited as a minimum requirement and our Sage and Pegasus teams are all ATT accredited as a minimum. This helps them to understand the cause of your issues – meaning that they can help offer you solutions, not just fixes. Our customer service feedback speaks for itself with ‘Very Satisfied’ responses to our feedback forms hitting 99% and above year after year. And with a customer retention rate that averages at around 97% every year (in an industry that typically ranges between 70-85%) we are confident that our service is as high as it can be.
If you would like to contact our support teams please dial 01724 400300 and select from the options to reach the appropriate specialist.
Of course! We have a team of consultants who will sit down with your to discuss your current system and options available to you. There is no charge for consultancy and absolutely no obligation.
Of course! We have a number of experienced consultants with experience of a range of solutions from some of the leading software authors. We can not only help you to create a shortlist of solutions but will match them carefully to your requirements.
Depending on the amount of information we provide we may need to call to you for a brief fact finding conversation. We will ask you some basic information about your business, your requirements and your content details. From there we will pass on your information to the relevant specialist who will contact you within 24 hours (Monday – Friday). We will then require some time with you to discuss your requirements in depth before coming back to you with our recommendations. In some cases we may need to carry out a site survey to understand your existing system in more detail. There is no charge for our standard pre-sales consultancy services.
We have offices in both Scunthorpe and Hull. Please visit our Scunthorpe office or Hull office page for the correct address, directions and contact details.
