Support Contact Details for HBP Systems Customers.

If you’re an existing HBP Systems customer then you can find all of the relevant phone numbers and email addresses for our support teams below. The quickest and easiest way to reach the team you need is to use the dedicated number or email address for them.

If you’d prefer to log your own ticket, check on the status of an ongoing ticket, access support FAQs or speak to a member of the support team on live chat, please visit our customer portal.

Customer Portal & Live Chat > Support Contact Details >

IT Support

Contact Us
t: 01724 400304
e: it@thehbpgroup.co.uk

Opening Hours
08:00 – 17:00 Monday – Friday
Excluding Bank Holidays

Email IT Support >

Pegasus Support

Contact Us
t: 01724 400301
e: pegasus@thehbpgroup.co.uk

Opening Hours
09:00 – 17:00 Monday – Friday
Excluding Bank Holidays

Email Pegasus Support >

Exchequer Support

Contact Us
t: 01724 400301
e: exchequer@thehbpgroup.co.uk

Opening Hours
09:00 – 17:00 Monday – Friday
Excluding Bank Holidays

Email Exchequer Support >

Business Cloud Essentials Support

Contact Us
t: 01724 400301
e: bce@thehbpgroup.co.uk

Opening Hours
09:00 – 17:00 Monday – Friday
Excluding Bank Holidays

Email Business Cloud Support >

Sage 200 Support

Contact Us
t: 01724 400301
e: sage200@thehbpgroup.co.uk

Opening Hours
09:00 – 17:00 Monday – Friday
Excluding Bank Holidays

Email Sage 200 Support >

Sage 50 Support

Contact Us
t: 01724 400301
e: sage50@thehbpgroup.co.uk

Opening Hours
09:00 – 17:00 Monday – Friday
Excluding Bank Holidays

Email Sage 50 Support >

EPOS & KC Support

Contact Us
t: 01733 297 105
e: kcsupport@thehbpgroup.co.uk

Opening Hours
09:00 – 17:00 Monday – Friday
Excluding Bank Holidays

Email KC Support >

Emergency Support

IT Support
For customers with 24/7 support contracts

t: 01724 400304
Please have your PIN ready

EPOS Support
For customers with weekend support contracts

t: 01733 297 105
Please have your PIN ready

Customer Portal

If you’d prefer to log your own ticket, check on the status of an ongoing ticket, access support FAQs or speak to a member of the support team on live chat, please visit our customer portal.

Customer Portal >

Important Security Information

In order to keep your data and system access secure it is important to understand the methods we use to contact and connect to our customer systems. Please be vigilant when speaking to anyone about your IT or software systems and if you have any concerns, contact us using the details explained below before allowing anyone to access your IT network or software systems.

 

Remote Support Connections

Our support teams will only ever ask to connect your device(s) using the following URL:

https://www.hbpsupport.com

If for any reason you are using your own tool to share your screen or system, then please ensure that you are connecting to us. We would advise that you phone us to arrange this before connecting your own system to anyone else (including us).

Support Ticket Access

Access to your existing support tickets, as well as the option to log a new support ticket, should be completed via:

https://helpdesk.hbp-group.co.uk

Alternatively, tickets can be raised using the relevant phone numbers or email addresses on this page. All tickets will be accesabilble via the above URL which can also be accessed via the system tray icon which we install on each device we support.

Security Changes

Any changes required to your system, either relating to the system set up itself or relating to user access, must be logged via https://helpdesk.hbp-group.co.uk or by email (using the relevant email address on this page).

Any password changes will be confirmed via a phone call and will be sent in an encrypted email.

Any major system changes will be discussed over the phone with the relevant contact(s) within the organisation involved.

We will only make changes to your system with the approval of the confirmed security contact(s) within your organisation.

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