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Case Study – Beamish Museum

Beamish Museum is a world famous open air museum based in the North East of England. The museum tells the story of the people in the North East of England during the Industrial Revolution, between 1825 when the region was rural and thinly populated, and 1913 when the heavy industries of the region were at their peak. Beamish stands in 300 acres of beautiful countryside and unlike traditional museums, most of the houses, shops and other buildings have been dismantled, relocated and rebuilt at Beamish. Beamish tells its story, not with labels and fact sheets but by costumed staff who are proud of their heritage and happy to share their knowledge with visitors. Beamish hold a wide range of events including Agricultural Shows and Fairs which prove very popular with the public, with lots of group bookings and educational trips taking place throughout the year. There are also a number of cafes and gift shops within Beamish for the visitors to enjoy

Reason for Change

Beamish Museum previously used a fifteen year old ticketing system and carried their stock management and retail processes manually. These manual methods were very time consuming and prone to error, and their ticketing system desperately needed upgrading. Because of this, Beamish decided to upgrade their systems and implement an EPOS system. One of the key features Beamish looked for in a new system was the ability to manage their ticketing and admissions. Beamish have lots of visitors throughout the year including large group bookings, the museum also sees the volume of visitors dramatically increase during peak seasons so needed a robust system that would be able to handle the high volume of tickets and remain reliable. The museum needed a comprehensive stock management solution to coordinate their stock and allow staff at Beamish to report on their stock figures. Beamish also needed the new system to allow Gift Aid donations.

“Beamish Museum needed a reliable, robust system which could handle a high volume of visitor bookings and admissions with ease”

The Solution

After much careful consideration of more than four shortlisted EPOS solutions, Beamish Museum decided that KCPOS was the best solution for them. KCPOS had all the functionality Beamish needed and met all of their standards, unlike some of the other systems which were looked at that did not meet every specification. Another advantage of KCPOS was that it could be tailored even further to meet and exceed Breamish’s requirements. Beamish implemented an initial twenty tills throughout the cafes, gift shops and admission stands around the museum,. All of their tills were linked together and integrated with Exchequer as their new accounts system. KC-Bookings, a comprehensive ticketing and bookings system has also been implemented. This allows visitors to reserve tickets, pre-pay for tickets or simply pay on arrival. Beamish find this new system to be particularly useful when dealing with group bookings or school trips as it simplifies the process and the group booking process is much easier to manage than it was with their previous system. The new ticketing and bookings solution also allows Beamish to produce comprehensive reports on visitor numbers for revenue analysis. Beamish implemented KC-Loyalty to cater for their membership scheme which allows them to store their members information and regularly update them with the latest news and events from the museum.

“Beamish use a number of tablet based tills to enable queue busting at peak times. Staff can walk down the queue to gather customer information, leaving the payment to be processed at the ticket booth”


KCPOS has allowed Beamish Museum to improve its efficiency and customer service through the use of the new ticketing and bookings system, and also allows them to identify areas where their performance can be improved by looking at the trends of their ticket sales. The new IRIS Exchequer accounting solution fully integrates with all KCPOS tills, a significant advantage and saving to Beamish. Beamish can now control every area of their business through the use of a single system and all reports can be done from a central location simply and efficiently – unlike the previous manual methods used. The comprehensive report writer within KCPOS now allows them to report on almost any aspect of their business – a function that has proved invaluable to Beamish since the installation. Staff at Beamish have needed minimal training on KCPOS and have been happy using it from the day it was installed, as it has made their day-to-day processes much simpler and allows them to fully concentrate on their jobs and focus on giving visitors a more enjoyable experience at Beamish.

The Future

Since the initial 20 Tills that were implemented, Beamish Museum has grown in volume and expanded this attraction. This increased demand led to what is now a 36 till solution which meets this demand.

Beamish Museum Case Study

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