Support Contact Details for HBP Systems Customers.
If you’re an existing HBP Systems customer then you can find all of the relevant phone numbers and email addresses for our support teams below. The quickest and easiest way to reach the team you need is to use the dedicated number or email address for them.
If you’d prefer to log your own ticket, check on the status of an ongoing ticket, access support FAQs or speak to a member of the support team on live chat, please visit our customer portal.
In order to keep your data and system access secure it is important to understand the methods we use to contact and connect to our customer systems. Please be vigilant when speaking to anyone about your IT or software systems and if you have any concerns, contact us using the details explained below before allowing anyone to access your IT network or software systems.
When you log a call, a Ticket Reference Number will be issued. These numbers are six digits long. When we call you back, we always quote the ticket reference number before giving any details away. If you are unsure that the person that has called is from The HBP Group, agree to call us back on the numbers on this page.
Please never give out your password in any circumstances.
We will never issue you a password over the phone. We will always send it via an encrypted email to a verified business email address.
Remote Support Connections
Our support teams will only ever ask to connect your device(s) using the following URL:
If for any reason you are using your own tool to share your screen or system, then please ensure that you are connecting to us. We would advise that you phone us to arrange this before connecting your own system to anyone else (including us).
Support Ticket Access
Access to your existing support tickets, as well as the option to log a new support ticket, should be completed via:
Tickets can also be raised, screenshots taken and the Customer Portal accessed via the icon that appears in your system tray in the bottom right of your PC. This can be accessed by clicking the upwards arrow, followed by The HBP Group logo icon:
Alternatively, tickets can be raised using the relevant phone numbers or email addresses on this page. All tickets will be accesabilble via the above URL which can also be accessed via the system tray icon which we install on each device we support.
Any changes required to your system, either relating to the system set up itself or relating to user access, must be logged via https://helpdesk.hbp-group.co.uk or by email (using the relevant email address on this page).
Any password changes will be confirmed via a phone call and will be sent in an encrypted email.
Any major system changes will be discussed over the phone with the relevant contact(s) within the organisation involved.
We will only make changes to your system with the approval of the confirmed security contact(s) within your organisation.